Every message a user sees during the Reset Password process has been created by an administrator in the Reset password configuration window.
To reset a password, a user account must have been previously created. Resetting a password is a simple process. After clicking the reset password link at Logon, a user types an email address into a text box. After a user clicks submit, iMIS sends an email containing a new password. The two link names by default are Reset My Password and Trouble Logging on.
If a user cannot access the email address used in iMIS, then an iMIS administrator can go into the System Setup > Security administration > Users > User Credentials area and type in a new password, and then tell the contact over the phone what their new password is set to.
From System Setup, select Set up customer web components > Reset password configuration.